VMware: Employment Agencies – The Engine of Global Economic Recovery



Joachim Murat, Director of Public Sector Industry, Civil Government EMEA, VMware

They say that money makes the world go round. The past 2 years have put this adage to the test with the impacts of the pandemic seemingly spinning the planet on its axis while causing more damage to the labor market since World War II. We looked at this in detail in our last report,”Employment agencies: on the front line of the economic recovery‘.

Problems with a pandemic

According to the report “Job Outlook 2021” according to the Organization for Economic Co-operation and Development (OECD), around 22 million people in advanced countries lost their jobs in 2020 due to the impact of the pandemic. Across the EU, the unemployment in January 2021 stood at 7.3%, down from 6.6% the year before, with similar numbers across the Europe, Middle East and Africa region and globally. figures have been contained by some of the largest government bailouts in history, but we are reaching a point where the taps are slowly being turned In the UK, companies have complained that furlough cuts and tax cuts don’t match when the restrictions are lifted. And that’s the problem with a pandemic. It just won’t adhere to a strict set of rules or calendar dates.

While the challenge of mass unemployment at the start of the pandemic has been mitigated, the next challenge is to ensure that employment is not further hit before economies can recover. Indeed, economic recovery will rely on citizens who can not only spend to get out of a crisis, but who can pay taxes to bail out finances devastated by the pandemic – both of which require stable employment.

At the forefront of the economic agenda

But it’s not as simple as creating jobs and filling them. Sectors such as hospitality, travel and retail have been completely disrupted, while other sectors, such as online retail and delivery, have seen unprecedented and unsustainable growth. The combination of these has skewed the required skills and experience of the workforce to such an extent that many will need to be retrained to be employable in a post-COVID market. One of the resounding messages emerging from the pandemic is the need to do things differently – for our mental health, our work/life balance and for the environment. To achieve this huge change, it is not enough to push people back into their old jobs and routines.

Dive a little deeper and workforce demographics will require greater assistance than before the pandemic. Many believe that it is the younger generation who have felt the brunt of this in the short term with the loss of jobs and opportunities and that it will be this same group who will foot the bill. The generation that preceded them also had to deal with the financial crash of 2007, so that the under 35s had to manage two scisemic and catastrophic events with regard to their careers and their income. If that wasn’t enough, we had Brexit in between, which led to, if nothing else, a period of uncertainty in talent acquisition and corporate decision-making. As a result, he put the role of employment agencies at the forefront of the economic agenda.

Remnants of an analog era

These agencies were the ones that historically faced unemployment, and while their value is beyond doubt, they are also the last remnants of an analog era that we long to never return to. It’s not hard to imagine the scene of an office full of unemployed people, long queues to fill out longer forms, hours of wasted time in meetings, travel and disappointment and with the possibility of a pleasant and rewarding job resembling winning a lottery. This model will not work, it will not evolve and it will not meet the demands of the new labor market. The rapid progress of the private sector has greatly distorted the expectations of citizens. We’ve been fed a diet of Amazon, Netflix, and food delivery services that are all redefining speed, transparency, and reach. Citizens will not tolerate the practices of a few years ago and this, combined with the macro factors that shape work, is bringing about a revolution in the way people train, find and get jobs.

This has created a dichotomy in which placement agencies need more personal contact time to better understand individual needs – from students entering the market for the first time to business leaders who have seen the pandemic wipe out work. of their life. Yet there have never been more people needing these services and employment agencies are in a position to serve more people in less time. To solve this problem, either employ more people, which is neither profitable nor flexible, or automate.

Achieving a Job Seeker Driven Future

The impact of automation goes far beyond the ability to serve more people. There’s a range of apps that can provide employees with frictionless access to the digital tools needed to do their jobs more efficiently from anywhere – something that not only improves employee productivity, but reduces errors, errors, and errors. absenteeism and staff turnover. Training new staff (which will be required) can also take place in days rather than weeks, while increasing process transparency and reducing workload. Apps can perform background checks, suggest possible matches for roles, alert when job seekers have missed interviews, received feedback, gotten or not picked for a role. The impacts are also significant for future employees. Mobile and online services allow job seekers to register, update profiles, employment and education histories, search for jobs and courses and introduce themselves, as well as access guides on application and interview best practices. Not only does this encourage the job seeker to take responsibility for their job search, but it also ensures that when speaking to a person, the agent knows what steps they have taken and what information they have. already.

To achieve this vision, IT teams need access to agile platforms that allow them to rapidly develop and deploy applications. Applications should be designed, deployed and iterated in days or weeks, not months or years. It requires the right environments and the right tools to do it effectively. A more agile and cohesive approach is also key to delivering the different applications that citizens and employees need. For the former, there must be a user-friendly front-end, with a fully secure back-end for data collection. For the latter, the experience should still be user-friendly, but the whole service should be part of a work-from-anywhere approach. Yet in the trend of moving everything online, connecting people and devices regardless of location, employment agencies and their IT teams run the risk of exposing themselves to cyberattacks. The return to the office, the increase in job vacancies and the growth of unemployment will create an environment in which social engineering attacks will feed, with citizens and potential employment agency employees as weak links. Cybersecurity must be a priority. IT will also need to ensure that every connected element, from front-end web applications to data centers through the network, has the appropriate security.

A workforce to ensure future success

If we are to avoid a lost generation of unemployment, if countries need to have a strong and productive workforce that can both build and sustain a growing and increasingly digital economy, and if we are to overcome disruptions of the pandemic, then placement agencies play a critical role in empowering the new workforce that will drive future success.

To learn how VMware can help you with your digital strategy, contact me at [email protected], or download our report’Employment agencies: on the front line of the economic recovery‘.

Category:News and Highlights

Keywords:work anywhere, Use, transformation, Workforce Automation

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